• Gathering, analyzing, and documenting business and functional requirements.

• Preparing BRDs, FRDs, user stories, process flows, and other project documentation.

• Conducting requirement gathering sessions, workshops, KT sessions, and customer meetings.

• Collaborating with Development, QA, Project Management, and Support teams throughout the project lifecycle.

• Supporting sprint planning, backlog prioritization, functional testing, and UAT.

• Coordinating end-to-end customer onboarding and implementation activities.

• Configuring customer master data, user accounts, and operational settings.

• Conducting product demonstrations, onboarding sessions, and user training.

• Validating customer data before go-live and ensuring implementation readiness.

• Tracking project milestones, resolving implementation issues, and providing post-go-live support.

• Preparing user guides, release notes, and training documentation.

• Identifying process improvement opportunities and maintaining implementation records.

• A Bachelor's degree in IT, Computer Science, Business Administration, Logistics, or a related field.

• 2–3 years of experience in Business Analysis, Customer Onboarding, Software Implementation, or a similar role.

• Strong analytical, communication, and stakeholder management skills.

• A good understanding of SDLC and Agile methodologies.

• Experience with BRDs, FRDs, UAT, and software implementation.

• Knowledge of logistics, freight, supply chain, or Transport Management Systems (TMS) is preferred.

• Proficiency in Microsoft Excel and data management.

• A basic understanding of APIs, integrations, or EDI is an added advantage.

• The ability to manage multiple projects with strong organizational and documentation skills.

Benefits

• Health Insurance

• Provident Fund